Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.
Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services. The successful candidates will become competent with our latest patient concierge service, which enables patients to book in at Nuffield Health hospitals directly.
The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
Efficient handling of complaints, queries and feedback.
Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
Manage internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

(Training, Professional memberships, Accreditations)
NVQ Level 2 in Business and Administration or equivalent
GCSE English and Maths or equivalent qualification
Educated to A-level or equivalent.
Good IT and Key Board Skills
Good communication/interpersonal skills
Experience of working in a customer facing environment
Knowledge and understanding of clinical terminology
Demonstrable relevant experience working within a health care environment
Computer literate to a basic level with Word, Outlook and Excel packages.
Exemplary customer service skills.
Excellent time management skills.
Excellent communication skills.
Self-motivated, with the ability to work on own initiative.
Good team player.
Takes ownership of all allocated tasks.
Excellent planning and organisational skills, and capable of working to stringent deadlines.
Well-presented and professional in appearance.
High level of interpersonal skills and personal drive.

22 temporary Customer Services jobs in Kingston Upon Thames