Core Responsibilities:

Meet and greet all visitors attending site
Assist MS Amlin staff, including providing temporary access to the building
Provide a welcoming and professional customer experience, delivering a seamless customer journey
Achieve the highest standards of quality, service and presentation of the business, create valuable rapports with clients and maintain excellent professional relationships
Manage meeting room booking/changes/catering requests
Escort visitors to Broker's Lounge Area, offer and prepare refreshments (hot/cold beverage)
Arrange necessary catering/ hospitality requirements for all meetings and events where necessary, with occasional assistance on client's event required
Meeting Room Set ups ensuring the rooms are adequately stocked with stationery and requested equipment
Ensure Meeting Rooms are left tidy and clean for next meeting
Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
Operating switchboard desk and follow internal procedures and SOP's ; Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
Attend regular One to One review meetings
Help create a one team culture sharing best practice and attending regular team meetings
Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety and Security measures
Log any Building faults/Issues with the Cushman & Wakefield Helpdesk
Comply with Health, Safety and Environmental policies
Undertake any additional duties or responsibilities required by the business in supporting the daily operation of the contract
Cover for Facilities administrative duties, as and when required
8 hours work - Monday to Friday
Firmly abide by the company grooming standards and etiquettes guidelines, all SOPs
Comply with legislation and any Health & Safety procedures
Assist in the maintenance of First Aid records.

42 temporary Customer Services jobs in Hounslow