16 Customer Services jobs in Hereford

We have an exciting opportunity to come and join our expanding Community Integrated referral hub team. The role of Community Support worker is an integral part of the CIRH team, as a Community Support Worker, you will be the first responder to the patient and will provide care and support to non injured patients who have fallen in their own homes. By first response, we simply mean that you are the first person there to support. As this is a new and exciting role, there will be plenty of opportunity to grow and develop yourself and your skill set., Once a call has been made to our Community referral hub (CRH) you will be required to attend the patients home within a 45 minute target time.

• Assess the patient to ensure that they are not injured and it is safe for you to assist
• Support the patient in regaining an upright position, with the support of a multitude of equipment
• Support the patient with any basic care requirements
• Complete manual handling as appropriate for the scenario and in line with manual handling guidelines
• Complete the evaluation form using our EMIS system for the patient
• Complete any onwards referrals for the patient
• Add any follow up calls & complete when neccessary
• Be part of the whole CIRH (Community Integrated Referral Hub) Team
• Take phone calls from community services, patients and other HCP's and ASC professionals and complete the referrals on the EMIS system
  
  Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends. More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.