68 Permanent, Customer Services jobs in Didcot, Oxfordshire

The purpose of this role is to liaise with Highway Authorities to respond to invoices and charges received under the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). The role involves processing a high volume of charges, which requires specialist training on Thames Water corporate systems and an in-depth knowledge of the relevant TMA legislation. This role is required to ensure accurate and timely processing of charges in order to maintain good relationships with key stakeholders, both internally and externally.

• Mitigate charges paid to reduce Thames Water and Contractor liability through investigation / validation of charges using Thames Water systems
• Identify areas of concern within business units and / or contractors in order to mitigate avoidable costs
• Using effective negotiations with third parties, ensure that Thames Water receive, and pay for, only valid charges
  
  Great attention to detail and accurate data entry skills
• Previous office administrative experience
• A strong attention to detail
• Previous customer service experience
• Fully proficient at using IT systems ie Microsoft office & be able to adapt to using new software quickly
• Be a team player and support co-workers
• Able to work in a fast paced and demanding environment to meet project timescales
  
  At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.
Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Wate r At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

This is a perfect opportunity for people looking for a challenging, yet busy and exciting role. Hybrid role once a week. Flexibility with working hours.
• Salary of £26,000 per annum depending on skills and previous relevant experience.
• 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays).
• Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments - Open to all once a year.