As a Scheduling Coordinator at Oxford Aunts you'll deliver service excellence to both clients and carers through effective management and support of the central staff scheduling function. You'll ensure all placements are staffed ideally four weeks in advance as well as ensuring clients and carers are communicated with ahead of planned holiday. You'll also be committed to ensuring all sickness and absence from work is well managed and coordinated.

As an approachable person you'll build strong relationships with the professional care team, responding to any concerns or challenges in a professional and supportive manner. It's important that you have good IT skills - a high level of accuracy is needed to ensure the scheduling system (Sirenum) and our database (Salesforce) is accurate.

You'll have:

Experience in the health care sector with an understanding of the expectations of a carer's role and subsequent support required for both carers and clients
Staff scheduling experience within domiciliary care scheduling
An ability to prioritise effectively, plan and organise
Excellent customer service skills with the ability to deal with difficult and challenging situations
An ability to problem solve, risk assess and facilitate change promptly
This is an office based role, so you must be able to work 5 days per week from our Eynsham office
Equal opportunity statement

Oxford Aunts is an equal opportunity employer. We are proud to be a disability confident, and age diverse employer. To support a fair and inclusive hiring process, we anonymise all applications before they reach the hiring manager to help reduce unconscious bias.

Successful candidates will also be required to undergo a Standard Disclosure and Barring Service (DBS) check.

Up to £28,000 per annum, based on experience

At Oxford Aunts, we are looking for a Scheduling Coordinator to join our hourly care team. This is an exciting role where you have an opportunity to make a difference in the care sector, and most importantly to our clients' lives. Our hourly care service is growing, and for the first time, we're welcoming those new to care. With the right support and training, anyone with the right values can make a real difference. In this key role, you'll ensure we continue delivering care that's professional, reliable, and person-centred.

Why join our team?

We'll invest in your career development, through additional training, coaching and mentoring
Benefits package: Family friendly benefits including: grandparents leave and enhanced bereavement leave, holiday buy and sell scheme as well as 2 paid volunteer days
Free, confidential Employee Assistance Programme
Peer lead steering groups, including LGBTQ+, Ethnicity and Culture and Neurodiversity
We're a Level 2 Disability Confident Employer
What you'll be doing