Position: Customer Service Advisor Location: Brackmills, Northampton Shift patterns: Monday-Friday. Day time hours (08:00-16:00) Contract Type: 6 month Fixed Term Contract

Please note: You will be required to undergo a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check. It is mandatory that you have 3 years housing history within the UK
Act as the key point of contact for customers, ensuring effective communication across all areas of the organisation's operations
To ensure customer satisfaction and a high quality of service are maintained at all time
Maintain and audit the relevant IT system/s
Ensure all enquiries are investigated, resolved and answered promptly within the Customer Service guidelines of a 5 day resolution time
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
Act as a point of contact between internal departments and customers, ensuring information is disseminated to both
Experience of working in a customer service function with both Web and telephone enabled CRM systems
Experience of dealing with customers all over the country
Experience of using Customer Relationship Management software / programs
Excellent communication skills - Verbal and written
Strong level of IT literacy skills - Systems and Microsoft packages
For this job you will be required to go through a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check
Free on-site parking
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

Experience of working in a customer service function with both Web and telephone enabled CRM systems
Experience of dealing with customers all over the country
Experience of using Customer Relationship Management software / programs
Excellent communication skills - Verbal and written
Strong level of IT literacy skills - Systems and Microsoft packages
For this job you will be required to go through a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more., At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

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