Debt Recovery Officer
Brackenberry Limited, Ellington, Cambridgeshire
Debt Recovery Officer
Salary not available. View on company website.
Brackenberry Limited, Ellington, Cambridgeshire
- Full time
- Temporary
- Onsite working
Posted 2 days ago, 1 Nov | Get your application in today.
Closing date: Closing date not specified
Job ref: feff1b836e524d0cb237cfabe84b029a
Location ref: Ellington, Cambridgeshire
Full Job Description
We are working closely alongside a Local Authority in Cambridgeshire to assist with the appointment of a Debt Recovery Officer, on a 6-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Debt Recovery Officer is to provide an effective, customer-focused support service to users of the Income and Debt Recovery service, systems, and processes. The post holder will act as a main point of contact for queries and provide an effective debt recovery service to maximize income and achieve payment resolution in accordance with the Collections Strategy and legislative requirements.
Responsibilities:
Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers
NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment
Essentials:
Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
Excellent IT skills, including proficiency with standard office applications and processing financial data.
Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.