46 Customer Services jobs in Colchester

Responsible for the day-to-day inventory execution activities for a portfolio of products. The role involves liaising with Supply Assurance, Suppliers, CFU Portfolio Managers, Procurement, Chief Engineers Office, Customer Service Desks and Supply Chain Operational colleagues to resolve inventory related queries. Contribute to meeting SLA Stock Availability targets by maximising the availability of stock range managed though effective use of Demand Driven Sales & Operations processes, associated systems and collaboration with the relevant parties named above. To identify current and potential future failures specific to the portfolio managed and initiate corrective action. Contributing to Supplier Performance Management activities - Providing insight and analysis on suppliers, liaising with IMC Supply Assurance Team, SC Operations, Customers, Procurement as required in gathering data and information. Chairing and attending meetings/calls with Suppliers, presenting data/information seeking assurances of improvement where required. Providing feedback to SC Management and involving Supply Assurance colleagues where required if necessary in the case of Supplier under-performance. Responsibilities:

• Ensure that customer service problems and stock availability issues passed to the IMC are dealt with efficiently and in a customer responsive manner and that escalation procedures are established and maintained.
• As well as the usual planning tasks such as releasing and progressing POs via O8, most of the work revolves around ad-hoc requests from Technology, supporting the introduction of new items, amending existing ones, providing demand history, providing stock delivery prospects, supporting contract extensions/amendment etc.
• Ensure SPP prices are reviewed and updated regularly.
• Liaise with finance to maintain stock holdings and stock purchases within budget.
• To action withdrawal of items to minimise excess, obsolete and unusable stock ensuring that any surplus materials are redistributed, used to defer repair or identified for scrapping.
• Action SDP1's raised by the Warehouse and FAM forms as required
• Competent use of all relevant SC inventory systems to facilitate the responsibilities outlined above.
• Support as required Supply Assurance activities, providing insight and analysis, attending meetings with Suppliers and other relevant parties in order to facilitate adherence and improvements to stock availability
• Carry out any other duties related to inventory management such as spares dimensioning, rebalancing, production of reports relating to stock as and when required.
  
  About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT, With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.