We're looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across South Lakes Area and the surrounding areas. You'll manage approximately 180 properties (and growing) and play a key role in our Travel Chapter and operations. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements. Grow bookings and revenue

Ensure each property is presented at its best with accurate, appealing descriptions
Maintain high-quality, well-staged photography and highlight key selling features
Create pricing strategies using data, competitor insight and performance trends
Proactively monitor booking pace to maximise revenue and occupancy
Become the trusted point of contact for your region's owners
Provide regular updates, visits and performance reviews
Identify potential issues early using guest feedback and reviews
Confidently handle challenging conversations without escalation
Support owner events and engagement activities
Recommend décor updates, upgrades and high-impact features
Suggest ways to increase appeal, such as allowing dogs or adding amenities
Identify and remove barriers to bookings, such as restrictive policies
Review Property Quality Scores and advise on improvements
Flag properties that cannot meet our required quality standards
Collaborate with New Business to onboard new owners smoothly
Stay up to date with relevant industry legislation
Encourage referrals and always champion our company culture
Manage time effectively to meet performance expectations
Prioritise health, safety and welfare in all aspects of the role

Account management experience
Strong ability to understand and interpret data
Results driven with a focus on hitting and exceeding targets
Excellent communication and influencing skills
Customer-focused, with experience managing varied customers
Confident with IT, including Excel and Outlook
Property knowledge and strong regional awareness
Proactive problem solver with excellent time management
Able to work independently and follow processes clearly
Full driving licence
Able to work a small number of scheduled weekends
Experience in holiday letting or real estate
Knowledge of the holiday property industry
Photography or interior design skills

3 Full time Customer Services jobs in Bridgend, Cumbria