Homeowner Account Manager

We're looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across South Lakes Area and the surrounding areas. You'll manage approximately 180 properties (and growing) and play a key role in our Travel Chapter and operations. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements. Grow bookings and revenue

• Ensure each property is presented at its best with accurate, appealing descriptions
• Maintain high-quality, well-staged photography and highlight key selling features
• Create pricing strategies using data, competitor insight and performance trends
• Proactively monitor booking pace to maximise revenue and occupancy
Build strong homeowner relationships
• Become the trusted point of contact for your region's owners
• Provide regular updates, visits and performance reviews
• Identify potential issues early using guest feedback and reviews
• Confidently handle challenging conversations without escalation
• Support owner events and engagement activities
Improve property and portfolio quality
• Recommend décor updates, upgrades and high-impact features
• Suggest ways to increase appeal, such as allowing dogs or adding amenities
• Identify and remove barriers to bookings, such as restrictive policies
• Review Property Quality Scores and advise on improvements
• Flag properties that cannot meet our required quality standards
General responsibilities
• Collaborate with New Business to onboard new owners smoothly
• Stay up to date with relevant industry legislation
• Encourage referrals and always champion our company culture
• Manage time effectively to meet performance expectations
• Prioritise health, safety and welfare in all aspects of the role
  
  Account management experience
• Strong ability to understand and interpret data
• Results driven with a focus on hitting and exceeding targets
• Excellent communication and influencing skills
• Customer-focused, with experience managing varied customers
• Confident with IT, including Excel and Outlook
• Property knowledge and strong regional awareness
• Proactive problem solver with excellent time management
• Able to work independently and follow processes clearly
• Full driving licence
• Able to work a small number of scheduled weekends
Desirable
• Experience in holiday letting or real estate
• Knowledge of the holiday property industry
• Photography or interior design skills