The Information & Advice service is delivered across Lancashire offering support to approximately 2,300 older people with issues relating to welfare benefits, social care, housing, energy efficiency and scams awareness, every year. The Job:

As an adviser, your role is to support clients to identify any unclaimed benefit entitlements, help with completion of claim forms, and complete wellbeing assessments.
You will be responsible for ensuring clients are aware of their rights and deliver the high-quality service using the most appropriate method, either via telephone, office-based appointments or home visits.
As well as advice, you will be expected to signpost and refer clients appropriately (internally and externally) following agreed procedures.
You will maintain accurate case records to ensure continuity of advice, information retrieval, statistical monitoring, report preparation and quality checking.
You will ensure all work meets the Advice Quality Standards and Identify and escalate specific issues for more specialist advice within the I&A team.

Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
A friendly and inclusive culture
25 days annual leave increasing to 30 with length of service + bank holidays
Workplace pension scheme
Access to Employee Assistance Programme
Financial wellbeing and planning support
Staff discount card for hundreds of High Street shops and online services.
Blue Light card eligibility
Travel expenses will be paid for all journeys required for work, excluding travel from home to base.

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