Visit service users in their homes and contact them by telephone to help relieve social isolation and loneliness.
Submit short-written reports following each visit/call on an in-house database.
Develop an understanding of vision impairment issues and equipment.
Identify areas where service users could benefit from a referral to other Vision Support services or external organisations.
Develop an awareness of Safeguarding issues and the referral policies.
Due to the close, professional relationship this role entails, the post holder may be required to recognise and report care needs
Identify social activities in the area and encourage service users to attend.
Assist with correspondence i.e. reading/writing mail.
Accompany service users on one-off shopping trips or medical appointments.
Develop an awareness of benefits and service user eligibility and support the service user to complete the forms as appropriate.
Contribute to Vision Support's media channels.
Take part in supervision, annual review, team meetings and undertake training appropriate to the post.
Help raise and maintain the professional image of Vision Support., The post holder is expected to follow Vision Support's Policies and Procedures and work in accordance with Vision Support's Lone Working and Safeguarding procedures at all times.
Vision Support is an equal opportunities employer and is committed to creating an inclusive workplace. We welcome applications from all sections of the community and will consider reasonable adjustments to support candidates and employees with disabilities.
It is not possible to cover all the potential responsibilities in the job description therefore there is an expectation that the post holder will cover tasks not specifically covered within their job description.
Vision Support is committed to training and development. Awareness training (including listening skills, attitudes to visual impairment, causes of visual impairment, suitable equipment and sighted guiding techniques) will be given. Ongoing training, formal and informal will be part of the role.
Applicants are advised that contact with guide dogs may be necessary within the workplace.
This post is subject to an Enhanced DBS check and satisfactory references.

All criteria are essential unless otherwise stated
Work with empathy, compassion and understanding
Possess excellent interpersonal skills
Have the ability to travel across the service area to visit service users in their homes in a timely and reliable manner
Proactive, organised and good multi-tasking capabilities
Excellent time management skills
Ability to work as part of a team and on own initiative
Flexible approach to workload, willingness to learn new tasks and keep up to date with good practice
Able to provide a professional image of the organisation at all times
Understanding of vision impairment needs and services (desirable)
Ability to write reports and keep statistical information (desirable)
Effectively use Microsoft Office suite (desirable), Disability Confident

Flexible working arrangements (remote work with regional travel)
26 days annual leave plus bank holidays, increasing to 32 days after 5 years' service (pro rata)
Pension scheme (if eligible)
Access to an Employee Assistance Programme with 24/7 counselling
Vision impairment awareness training
A full induction with a chance to meet the whole team
Regular teambuilding days and social events
Opportunities for career development and training
A chance to make a real difference

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