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Salary not available. View on company website.
CRA Group Limited, Elm Park, Havering
- Onsite working
- Full time
- Temporary
Posted today, 8 Jul
Job ref: 821ea406fb904485a0283ac58d4f1196
Full Job Description
- The Civil Enforcement Officer plays a vital role in maintaining traffic flow and public safety by ensuring compliance with parking regulations.
- The postholder will patrol designated areas, issue Penalty Charge Notices (PCNs) where necessary, and provide support to residents and visitors in understanding parking restrictions.
- The role requires working outdoors in all weather conditions, often independently, and demands a high level of professionalism and integrity when interacting with the public., Patrol on- and off-street parking locations, either on foot, bicycle, or using a council vehicle, to identify and address contraventions
- Issue PCNs in line with current legislation, using handheld devices and body-worn video technology
- Conduct equipment checks before and after shifts, reporting faults and ensuring items are fully charged and operational
- Attend daily briefings, understand deployment zones, and act in accordance with service instructions
- Record and report issues including damaged signage, road markings, and suspected abandoned vehicles
- Provide accurate witness statements when required and represent the service in tribunal or legal proceedings
- Maintain high standards of customer service, responding respectfully and helpfully to members of the public, including in challenging situations
- Assist in the development of service delivery through feedback and identification of potential improvements
- Work collaboratively with colleagues and external partners such as the police, as well as maintaining an up-to-date knowledge of relevant legislation and practices.
Minimum of 2 years' experience in civil parking enforcement, with a sound working knowledge of parking legislation and codes of practice - Proven ability to handle challenging public interactions professionally and respectfully
- Competence in using handheld enforcement and body camera equipment, with accuracy in issuing PCNs
- Excellent written and verbal communication skills with attention to detail in recording evidence and completing documentation
- Sound awareness of health and safety practices, particularly relating to lone working and outdoor patrols
- Ability to work independently or as part of a team and to follow instructions in line with operational procedures
- Desirable: Full clean driving licence or CBT and willingness to use a bicycle as part of patrol duties
- Ability to maintain confidentiality, follow data protection protocols, and operate within ethical standards
