14 Call / Contact Centres jobs in Walsall

To support the successful delivery of customer projects and contracts, to deadline, SLA, compliance and quality requirements., Support the preparation of received customer hard copy originals, including:

• Taking receipt of customer document originals from third parties (whether external couriers or internal SCC teams)
• Ensuring that received customer document originals are recorded in the SCC DocuHub audit trail/Tracking system
• Assist with the preparation of customer documents in readiness for scanning, including removal of staples, paper-clips etc; insertion of separator sheets, and the organisation of customer documents in a orderly and structured manner
• Ensure that the handling and management of customer document originals is maintain in an environment which is free from any cross-contamination from other customer work
Support the scanning of received customer hard copy originals
• Process customer hard-copy documents through the SCC scanners
• Ensure quality assurance measures are adhered to at all times
• Ensure that the scanning of customer document originals is undertaken in an environment which is free from any cross-contamination from other customer work
Support the reconstitution of customer document originals
• Ensure that customer document originals are reconstructed post-scanning to the same structure as received
• Where original binding cannot be replicated, ensure customer document original is reconstituted to a suitable alternative format
Ensure all governance processes are undertaken as instructed
• Complete quality assurance checks for all customer work scanned
• Escalate any quality issues according to process
Support the indexing and exception management of any scanned document, including but not limited to:
• Accurately file name and index scanned documents
• If required manage any exceptions through the provided process
• If an exception falls outside of the available process, escalate issue to Lead Operator, Team Leader or Manager as appropriate
• Ensure quality check processes and procedures are undertaken for any indexing or file processing stages
• Support wider DocuHub operation including but not limited to reprographics and Hybrid Mail services
  
  Pro-active, organised and well-structured approach, taking ownership of tasks and duties in scope of role.
• Open communication skills with both internal teams and customers.
• Customer first focus
• Self-motivated with professional standards
  
  SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC -

Salary Package: £23,809.50 per annum plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Interview Process: 2-stage process Why SCC?
• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company