13 Permanent, Call / Contact Centres jobs in Wakefield

Customer Service Coordinator 2025-06-10 Customer Service Coordinator OA are recruiting for a Customer Service Coordinator to join our client's dynamic and growing team.Location: Elstree, BorehamwoodHours: A 40-hour workweek, including one weekend day, with two days working from home each w OA Brand 2025-07-10,

• Handling inbound and outbound calls while consistently delivering exceptional customer service.
• Responding to inbound and outbound emails from customers and clients.
• Processing new bookings, extensions, and terminations within the required SLAs.
• Carrying out daily operational tasks.
• Recommending additional products or solutions to enhance the customer experience - including upselling options such as insurance excess reducers.
• Managing customer complaints efficiently, seeing them through to resolution.
• Accurately updating company systems, processing rental documentation, and producing reports.
• Maintaining regular communication with customers throughout their hire period and sharing relevant feedback with the Team Leader or Manager.
• Collaborating closely with team members and offering support when needed.
• Carrying out any other reasonable duties as assigned
  
  Proven experience in a customer service environment.
• A genuine passion for delivering exceptional customer service, with a solid understanding of what great service looks like.
• Ability to work well under pressure and consistently meet business KPIs.
• A positive, proactive attitude toward learning and self-development.
• Excellent communication and organisational skills.
• Confident in holding professional conversations while multitasking and handling administrative duties.
• Strong computer literacy and fast, accurate typing skills.
• A strong team player with the ability to communicate and collaborate effectively.
• Able to use initiative and manage workload by prioritising tasks efficiently.