Proactively support the payment of 15000 employees in an accurate and timely manner
End-to-end running of payrolls and all associated activities
Responsibility for the delivery of payroll metrics to agreed SLA's
Be a member of project teams to deliver corporate objectives
Ensure that colleagues are paid in accordance with agreed timetables
Act as a key contact for payroll queries and provide excellent customer service
Provide timely, detailed feedback and updates to all queries and treat employees and stakeholders as customers of payroll services HR
Look at current issues and make suggestions to resolve (and implement where possible)
Make suggestions to ensure that end-to-end employee lifecycle processes impacting payroll are effective and result in an excellent customer experience

CIPP payroll technician certificate or equivalent beneficial
Strong current working knowledge of Payroll (desirable)
Intermediate Excel / Google Sheets skills
Ability to breakdown complex issues and deliver on time
Ability to support others
Self-starter with the ability to operate in the detail
Strong customer service and stakeholder engagement skills

Apply today, so we can make a difference for generations to come.

Access to our company pension scheme
Discounts on a range of well known retailers and such things as groceries
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential

22 Full time Call / Contact Centres jobs in Tipton, Sandwell