The ideal candidate must be driven and have a genuine passion for providing a professional customer service experience. We are looking for an organised, confident and friendly individual who can be an inspirational manager. This role will include the day to day management of the team as well as handling all escalated enquiries. Other key areas of responsibilities include:

Evaluating and reacting to all customer service issues in line with the Company policy
Ensuring effective communication across the business and our customers
Monitoring and managing the performance of staff
Ensuring that the team always give excellent service
Ensuring effective communication across the business and our customers
Ensuring that the team is fully compliant with Company procedures
Coaching, developing, motivating and training staff
Recruiting when required
Demonstrating excellent leadership skills and time management skills

Excellent communication and interpersonal skills?
Articulate, friendly, computer-literate and an excellent communicator
Strong team player
Previous experience is advantageous but not essential

Designer Contracts is the UK's largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting.

Extensive training programs for ongoing learning and development
Competitive Bonus
32 days holiday including 8 bank holidays
Additional days leave for long service
Health care plan provided by Westfield Health
Life Insurance
Contributory Pension scheme
Free on-site parking
All inclusive and paid for team building days out
A generous employee discount

3 Call / Contact Centres jobs in Taverham, Broadland