PARTNERSHIP SUPPORT EXECUTIVE - Internal Only

In this varied and collaborative role, you'll:
Process daily inbound partnership referrals accurately and efficiently
Make outbound calls to referred clients to progress enquiries and next steps
Upload and maintain client, referral, and partner data within the CRM system
Coordinate and place alarm orders for referral clients in line with agreed processes
Research organisations and sectors to identify potential new partnership opportunities
Make initial contact with prospective partners and support relationship building
Assist with onboarding new partners, ensuring key information and processes are in place
Support the ongoing management and growth of existing partner relationships
Carry out market and sector research to support lead generation
Support structured and targeted approaches to generating new partnership leads
Manage the partnerships team inbox, responding to and routing queries appropriately
Resolve or escalate partner and client queries in a timely manner
Track partnership activity and contribute to reporting on partner performance
YOUR DAY TO DAY WILL INCLUDE
Handling inbound and outbound calls with partners, clients, and prospective organisations
Processing referrals, enquiries, and partnership orders accurately
Keeping CRM records, referrals, and partner information up to date
Supporting lead generation and outbound activity
Managing inbox queries and coordinating responses
Following up on opportunities and next steps
Collaborating with colleagues across partnerships, operations, and the wider contact centre
Ensuring compliance with processes, data accuracy, and service standards

You're an organised, proactive team player with great communication skills and confidence in speaking to people over the phone. You enjoy building relationships, following up on opportunities, and keeping information accurate and up to date. Calm under pressure and highly detail-focused, you're comfortable juggling multiple priorities while ensuring nothing slips through the cracks.
You're confident handling both inbound and outbound calls with partners, clients, and prospective organisations. You enjoy supporting relationship development, responding to referrals, and acting as a reliable first point of contact. Tech-savvy and methodical, you're comfortable using CRM systems and Microsoft Office and are happy working across teams to keep partnership activity on track.
Experience in contact centres, care, service, or regulated environments is a bonus, but most importantly you bring enthusiasm, organisation, and a collaborative mindset.

Please note that this role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Appello Perks
233 hours holiday rising to 248 with length of service (This includes bank holidays that you will work if rota'd)
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends' discounts on our services & products
Pension Scheme, up to 3% employers contribution
Cycle to work Scheme
Smart tech benefit
Free on-site parking