Job Posting: Customer Service Advisor

Country: UK

Date posted: 2026-04-20T00:00:00

Priority: Candidates will be considered in the first instance

Salary: Grade 4, £25,583 - £26,824 per annum.

Hours: 2 x 25 hours per week

Working pattern: Hours: Monday to Friday 1pm to 6pm

Contract: Temporary for 12 months

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role

We require a number of Customer Service Advisors to join our busy and forward-thinking Customer Service team to support with the delivery of our services. Your role will include dealing with and responding to a range of enquiries such as Housing Repairs, Environmental Services and Blue Badges. Working as part of a supportive team, you will provide a front-line service answering incoming calls, emails and webchat which may be from vulnerable individuals or be of a sensitive nature. You will provide advice and guidance within specific legislation and be required to capture information on various computer systems.

About you

We're looking for someone who is solution-focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal.

You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing.

About us

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Our Customer Service teams deal with approximately 550,000 enquiries every year and is the first point of contact across 18 service areas including Council Tax, Environmental Services and Housing.

If you have the drive to support the residents of the Wigan Borough, then we'd love to hear from you!

Additional Information

Saturday working is required between 8:00am and 12:30pm on a rota basis with allocated time off in the week prior.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the GOV.UK page to check you qualify to apply. Please note, at present we are not a licensed sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

For any additional informal information about this role, please email Kathryn Atherton at kathrynatherton@wigan.gov.uk

Interview date: Week Commencing Monday 11th May 2026

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Job Specification

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We're looking for someone who is solution-focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal.

You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing.

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Our Customer Service teams deal with approximately 550,000 enquiries every year and is the first point of contact across 18 service areas including Council Tax, Environmental Services and Housing.

If you have the drive to support the residents of the Wigan Borough, then we'd love to hear from you!

Saturday working is required between 8:00am and 12:30pm on a rota basis with allocated time off in the week prior.

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