4 Call / Contact Centres jobs in Southend-on-sea

The post holder will be responsible for supporting the Programme Manager to ensure that NHS school-aged vaccination programs are delivered on time and that results are achieved in line with contract specifications.,

• Responsible for leading and managing teams, including performance management, absence management, interviewing and onboarding candidates, probation reviews, and conducting 1-to-1 meetings.
• Coordinate the day-to-day operations of the service in their borough
• Modelling core values, fostering a harmonious, inclusive work environment, and inspiring and motivating teams to produce exceptional work consistently.
• Plan, maintain, and manage a schedule to ensure adequate coverage for all administrators and nurses, and arrange emergency coverage when necessary.
• Responsible for ensuring that the calendar for school immunisation sessions and catch-up clinics is completed in line with contract KPIs.
• Manage consent form processing in accordance with Immunisation Standard Operating Procedure (SOP)
• Ensure Patient Group Directives (PGDs) for Immunisations are signed and maintained.
• Responsible for team budgets and forecasting templates in line with KPIs.
• Continuously review uptake figures and collaborate with schools and the management to implement relevant improvement plans and strategies when uptake is low.
• Handle stock ordering and arrange transportation of vaccinations to the site.
• Actively and constructively contribute to team meetings.
• Support and deputise for the Programme Manager
• Undertake other duties as required for this position's level.
• Comply with company policies and procedures.
  
  Degree or equivalent (Desirable)
• Leading and managing teams
• Experience in managing and planning rotas
• In-depth knowledge of performance metrics.
• Excellent communication (written and verbal),
• Organisational and time-management skills
• Assertive, team player and critical thinker
• Excellent IT skills and advanced MS Excel
  
  Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.
We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London