Debt Recovery Officer

Company: Thurrock Council

Salary: £30,219 to £33,819 a year

Hours: Full-time

Location: Thurrock, RM17 6SL

Job type: Contract

Posting date: 24 Sept 2026

Closing date: 8 Oct 2026

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Summary

Job Title: Debt Recovery Officer

Salary: £30,219 - £33,819 per annum

Grade: C

Fixed-Term Contract: 12 months

Hours per week: 37

Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.

Thurrock's Debt Management Team is a highly recognised service having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.

The team is currently looking for a Debt Recovery Officer to join this dynamic team. You would be involved in the collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste, and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face-to-face visits, and attendances to Court.

The ideal candidate will have:

Confidence to be able to manage difficult conversations

A knowledge of debt collection processes

A full knowledge and understanding of the Thurrock Fair Debt Policy

Experience using negotiation skills

Experience of communicating with members of the public

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package. In return for your time and commitment, we offer:

Generous annual leave entitlement

Local Government Pension Scheme

Flexible and hybrid working opportunities (where applicable to the role)

Ongoing training and professional development

Employee assistance programme and wellbeing support

Staff discounts and local offers

A supportive and inclusive working environment

DBS Check:

At Basic level is required for this post

Important Dates

Closing Date (Redeployment Only): 1st October 2026

Closing Date (Internal & External): 11th October 2026

Interview Date: To Be Confirmed

Additional Information

#s1-Gen

Confidence to be able to manage difficult conversations

- A knowledge debt collection processes

- A full knowledge and understanding of the Thurrock Fair Debt Policy

- Experience using negotiation skills

- Experience of communicating with members of the public.

Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.

Thurrock's Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.

The team are currently looking for a Debt Recovery Officer to join this dynamic team. You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.

At Thurrock Council, we value our employees and offer a comprehensive benefits package. In return for your time and commitment, we offer:

- Generous annual leave entitlement

- Local Government Pension Scheme

- Flexible and hybrid working opportunities (where applicable to the role)

- Ongoing training and professional development

- Employee assistance programme and wellbeing support

- Staff discounts and local offers

- A supportive and inclusive working environment

DBS Check: At Basic level is required for this post

Important Dates

2 temporary Call / Contact Centres jobs in Southend-On-Sea