Introduction

Kick start your career with The Calls Warehouse in MediaCity as a Customer Service Apprentice. Gain hands on experience supporting customers, handling enquiries, using CRM systems and developing valuable communication skills while working towards a recognised qualification. A fantastic opportunity to learn, grow and build a long term career.

About the Employer

The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!

What You'll Do

Duties include but not limited to:

Carry out customer health checks for existing customers
Provide advice, support and solutions to customer queries
Answer inbound customer calls and gather detailed information
Deliver excellent aftercare support to existing customers
Manage customer expectations and maintain high levels of customer satisfaction
Use AI tools to gather information and update customer records and spreadsheets
Complete customer surveys with prospective new customers over the phone
Use CRM systems and other internal software to record and manage customer information
Build strong relationships with customers through effective questioning, listening and communication
Identify customer needs and requirements
Gather and qualify information from prospective customers
Pass qualified leads to Account Managers for follow up and sales closure
Support a range of business projects and administrative activities

Training Outcome

Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completed

Skills Required

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Friendly & Pleasant

Qualifications

Essential - GCSE - Maths & English - 3 - 9 / A* - D

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Mon - Thur: 9.30 - 4pm (1 hour lunch) Friday: 09.30 - 3pm (1 hour lunch)

Expected Duration: 1 Year

Number of Positions Available: 3

Training Provider: SALFORD CITY COLLEGE

2 Part time Call / Contact Centres jobs in Rochdale