Customer Service Apprenticeship

Introduction

Kick start your career with The Calls Warehouse in MediaCity as a Customer Service Apprentice. Gain hands on experience supporting customers, handling enquiries, using CRM systems and developing valuable communication skills while working towards a recognised qualification. A fantastic opportunity to learn, grow and build a long term career.

About the Employer

The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!

What You'll Do

Duties include but not limited to:

• Carry out customer health checks for existing customers
• Provide advice, support and solutions to customer queries
• Answer inbound customer calls and gather detailed information
• Deliver excellent aftercare support to existing customers
• Manage customer expectations and maintain high levels of customer satisfaction
• Use AI tools to gather information and update customer records and spreadsheets
• Complete customer surveys with prospective new customers over the phone
• Use CRM systems and other internal software to record and manage customer information
• Build strong relationships with customers through effective questioning, listening and communication
• Identify customer needs and requirements
• Gather and qualify information from prospective customers
• Pass qualified leads to Account Managers for follow up and sales closure
• Support a range of business projects and administrative activities

Training Outcome

Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completed

Skills Required

• Communication skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Friendly & Pleasant

Qualifications

• Essential - GCSE - Maths & English - 3 - 9 / A* - D

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Mon - Thur: 9.30 - 4pm (1 hour lunch) Friday: 09.30 - 3pm (1 hour lunch)

Expected Duration: 1 Year

Number of Positions Available: 3

Training Provider: SALFORD CITY COLLEGE