In this role, you'll be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries, and ensure a smooth and efficient experience from start to finish. This is a fast-paced and varied position, ideal for someone who enjoys building relationships, working collaboratively, and delivering excellent service. What You'll Do:

Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently
Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines
Deliver excellent customer service by handling inbound queries via phone, email, and internal systems
Support dealers and brokers throughout the application journey, resolving queries and overcoming challenges
Identify and escalate application issues, working collaboratively with underwriting teams to drive positive outcomes
Manage e-signature and proof of income requests, providing guidance to ensure a smooth customer experience
Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements
Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds, Participate in regular team meetings
Attend company-wide meetings
Complete ongoing and quarterly training to support your development
A supportive and collaborative working environment
Opportunities to develop your skills and grow your career
A dynamic role where no two days are the same
️ Preliminary Interview (30 mins)
Face to Face Interview (via Teams) - 1 hour
Final Round (via Teams) - 15-20 mins

We're looking for a motivated and customer-focused Partner Support Agent to join our Partner Support team who work on a hybrid basis, and our office in Piccadilly Gardens being our base, but with 3-4 days remote per week., Strong communication skills, both verbal and written
A proactive, solutions-focused approach to problem-solving
Excellent organisational skills with the ability to manage multiple tasks
High attention to detail and accuracy
A team player who enjoys working collaboratively
A commitment to providing outstanding service to both internal and external stakeholders

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler's mind when making business decisions.
Embrace being human - empathy and diversity make us stronger.
Strive for awesome - it's awesome when we do better every day.
Everyone's a builder - we're in this together and we win as a team.
Bravely honest - we're honest with ourselves and everyone else.
Think customer - they're at the heart of everything we do.

25 days holiday (rising to 28 after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
Private Medical - via vitality, with reward schemes paid for you and your family.
Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
Pension - Oodle will contribute 5% of your salary into your pension pot to help you save for the future
Life Assurance - 4 x annual salary - benefit funded by Oodle
Free breakfast, drinks and fruit in the office - you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
Employee discounts - discounts you can access anywhere, anytime for all major shops.
1 day volunteer day per year - an opportunity to give back to the community each year.
Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme).
Paid sick leave - enhanced company sick pay.
Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers.

2 temporary Call / Contact Centres jobs in Portsmouth, Calderdale