17 Call / Contact Centres jobs in Ilkley, Bradford

As a senior colleague within the Commercial SME business, you'd be a key part of our market presence, supporting high profile local clients, developing key business opportunities and representing the Group with Senior Stakeholders across the professional community.,

• Handling and developing high profile client relationships, putting the client at the heart of what you do, adding customer value at every interaction and becoming a "trusted advisor"
• Identifying and evaluating complex expertise-led solutions against a range of criteria to find the ones that best meet business needs
• Uncovering emerging issues and/or needs and identifying potential causes, related issues, barriers and key partners to find the best way forward
• Establishing relationships with Group Partner companies and through them bringing the whole Bank to the client, delivering products to meet their needs
• Handling the 'Risk' side of your client portfolio including supporting clients with developing ESG strategies and supporting their journey to Net Zero.
• Mentoring & stretching the development of others in the team, whilst also investing in opportunities for your own personal development.
  
  Strong communication skills with experience in building, creating and maintaining relationships with clients and influential external partners.
• Proven credit experience - skilled at evaluating propositions and using that experience to make confident and effective commercial recommendations to the Credit team.
• Strong financial and numerical skills
• Detailed understanding of legal documentation, together with the ability to effectively negotiate legal and commercial terms.
• Understanding and appreciation of the different types of risk in a lending environment and how to minimise such Risk
• Leadership skills - able to nurture, coach and motivate team members in order to ensure that team performance is maximised.
• Skilled team player as well as a proven self starter with a drive and passion to succeed individually and as part of the wider team, You'll enjoy our dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
  
  At Lloyds Banking Group we're driven by a clear purpose - to help Britain Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities.
Our Commercial Banking division has business clients across a wide variety of sectors - from small businesses to multinational corporations. We're looking for a Relationship Director to support high value clients within the SME portfolio with all their bespoke financial requirements including lending, deposits plus a range of other products and services. The portfolio consists of around 65 groups. There is an aspiration to grow the portfolio through bringing more of the Bank's proposition to our existing clients and building out our franchise.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.