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Salary not available. View on company website.
Spire Healthcare, Whitley Wood, Reading
- Onsite working
- Full time
- Permanent
Full Job Description
Working as part of the team to accurately and efficiently allocate the Cash that comes into the business from all payors (NHS, PMI and Self-Pay), as well as investigating allocation queries that come into the team mailbox and supporting the seniors with other tasks in line with the established processes. Accountabilities/Activities
- Ensure that your assigned insurer payments are allocated the day they are received
- Ensure patient liabilities are completed accurately, within agreed deadlines
- Work alongside the relevant credit controller to reduce the number of outstanding payments awaiting allocation
- Review your assigned customer account to identify any journal(s) that have failed following allocation. Subsequently, reconcile any outstanding on account payments
- Resolve emails received into the Cashiers Mailbox efficiently and effectively, ensuring urgent requests are actioned immediately. Handle and resolve queries to a satisfactory outcome, ensuring response times are within the agreed timescales
- Support/advise the Customer Service team when queries arise
- Support and comply with all of the department processes and procedures, making suggestions for improvements to the Cash Seniors and Cash Manager
- Build strong relationships with the hospitals and other departments within HSC
- Any other duties as required to support efficient operation of Cash Team
GCSE grade C (or equivalent) in Maths and English, Cash allocation experience is desirable, but not essential - Experience of communication with internal & external stakeholders, by both telephone and email
- Experience of administrative duties
- Experience of a fast-paced environment where quality standards are important, and volumes are high
- Experience solving problems independently
- SAP experience is desirable Knowledge and Technical Ability:
- Good knowledge/understanding of MS Excel
- Ability to read and understand bank statements
- Ability to read and understand large volumes of data
- SAP knowledge is desirable Skills and Behaviours:
- Attention to detail and accuracy are essential
- Ability to prioritise your workload in line with business needs
- Ability to solve problems independently and use own initiative
- Ability to develop and maintain good working relationships with the PMI, NHS and Customer Services teams, hospitals and other support functions
- Drive to resolve problems, identifying the root cause
- Self-motivated
- Courteous, friendly and committed to providing excellent customer service
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Spire Healthcare
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