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10 Call / Contact Centres jobs in Henley-on-thames, Oxfordshire

Cash Allocation Administr...

Salary not available. View on company website.

Spire Healthcare, Whitley Wood, Reading

  • Full time
  • Permanent

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Posted 1 day ago, 15 Jun

Customer Service Desk Coo...

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Reliance High Tech, Bracknell, Bracknell Forest

  • Full time
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The Scc, Bracknell, Bracknell Forest

  • Full time
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Posted 3 days ago, 13 Jun

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Account Manager

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AVK-SEG Ltd, Taplow, Buckinghamshire

  • Full time
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  • Full time
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Emma Technologies, Can be based anywhere.

  • Full time
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Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Sales Support Executive -...

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  • Full time
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Posted 1 week ago, 9 Jun
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Cash Allocation Administrator

Salary not available. View on company website.

Spire Healthcare, Whitley Wood, Reading

  • Onsite working
  • Full time
  • Permanent

Posted 1 day ago, 15 Jun

Job ref: 418ce91e66e34c98b78112c406381737

Full Job Description

Working as part of the team to accurately and efficiently allocate the Cash that comes into the business from all payors (NHS, PMI and Self-Pay), as well as investigating allocation queries that come into the team mailbox and supporting the seniors with other tasks in line with the established processes. Accountabilities/Activities

  • Ensure that your assigned insurer payments are allocated the day they are received
  • Ensure patient liabilities are completed accurately, within agreed deadlines
  • Work alongside the relevant credit controller to reduce the number of outstanding payments awaiting allocation
  • Review your assigned customer account to identify any journal(s) that have failed following allocation. Subsequently, reconcile any outstanding on account payments
  • Resolve emails received into the Cashiers Mailbox efficiently and effectively, ensuring urgent requests are actioned immediately. Handle and resolve queries to a satisfactory outcome, ensuring response times are within the agreed timescales
  • Support/advise the Customer Service team when queries arise
  • Support and comply with all of the department processes and procedures, making suggestions for improvements to the Cash Seniors and Cash Manager
  • Build strong relationships with the hospitals and other departments within HSC
  • Any other duties as required to support efficient operation of Cash Team

    GCSE grade C (or equivalent) in Maths and English, Cash allocation experience is desirable, but not essential
  • Experience of communication with internal & external stakeholders, by both telephone and email
  • Experience of administrative duties
  • Experience of a fast-paced environment where quality standards are important, and volumes are high
  • Experience solving problems independently
  • SAP experience is desirable
  • Knowledge and Technical Ability:
  • Good knowledge/understanding of MS Excel
  • Ability to read and understand bank statements
  • Ability to read and understand large volumes of data
  • SAP knowledge is desirable
  • Skills and Behaviours:
  • Attention to detail and accuracy are essential
  • Ability to prioritise your workload in line with business needs
  • Ability to solve problems independently and use own initiative
  • Ability to develop and maintain good working relationships with the PMI, NHS and Customer Services teams, hospitals and other support functions
  • Drive to resolve problems, identifying the root cause
  • Self-motivated
  • Courteous, friendly and committed to providing excellent customer service

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www.jobs24.co.uk/job/cash-allocation-administrator-125251873

About this company

Spire Healthcare is a leading independent hospital group with 39 hospitals and 8 clinics across England, Wales and Scotland. We deliver to the highest standard of care, and we've been putting patients at the heart of everything we do for nearly 40 years. A career at Spire Healthcare offers variety, development and outstanding teamwork.
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