10 Call / Contact Centres jobs in Henley-on-thames, Oxfordshire

Working as part of the team to accurately and efficiently allocate the Cash that comes into the business from all payors (NHS, PMI and Self-Pay), as well as investigating allocation queries that come into the team mailbox and supporting the seniors with other tasks in line with the established processes. Accountabilities/Activities

• Ensure that your assigned insurer payments are allocated the day they are received
• Ensure patient liabilities are completed accurately, within agreed deadlines
• Work alongside the relevant credit controller to reduce the number of outstanding payments awaiting allocation
• Review your assigned customer account to identify any journal(s) that have failed following allocation. Subsequently, reconcile any outstanding on account payments
• Resolve emails received into the Cashiers Mailbox efficiently and effectively, ensuring urgent requests are actioned immediately. Handle and resolve queries to a satisfactory outcome, ensuring response times are within the agreed timescales
• Support/advise the Customer Service team when queries arise
• Support and comply with all of the department processes and procedures, making suggestions for improvements to the Cash Seniors and Cash Manager
• Build strong relationships with the hospitals and other departments within HSC
• Any other duties as required to support efficient operation of Cash Team
  
  GCSE grade C (or equivalent) in Maths and English, Cash allocation experience is desirable, but not essential
• Experience of communication with internal & external stakeholders, by both telephone and email
• Experience of administrative duties
• Experience of a fast-paced environment where quality standards are important, and volumes are high
• Experience solving problems independently
• SAP experience is desirable
Knowledge and Technical Ability:
• Good knowledge/understanding of MS Excel
• Ability to read and understand bank statements
• Ability to read and understand large volumes of data
• SAP knowledge is desirable
Skills and Behaviours:
• Attention to detail and accuracy are essential
• Ability to prioritise your workload in line with business needs
• Ability to solve problems independently and use own initiative
• Ability to develop and maintain good working relationships with the PMI, NHS and Customer Services teams, hospitals and other support functions
• Drive to resolve problems, identifying the root cause
• Self-motivated
• Courteous, friendly and committed to providing excellent customer service