As a Customer Care Representative, you will play a key role in supporting our NHS and private healthcare customers. You will be the first point of contact for customer enquiries, ensuring requests are logged accurately, prioritised correctly, and progressed efficiently through to resolution. Working closely with engineers, technical teams, and internal stakeholders, you will help keep critical medical equipment operating reliably in hospitals and clinics nationwide.,

Log service and application-related calls accurately using our Service Management Systems
Check contract and warranty status and ensure all customer and system details are captured correctly
Route service requests to the appropriate Technical or Applications Support teams
Act as a point of contact for healthcare-related enquiries via the Siemens switchboard
Create spare parts and test equipment orders for Customer Service Engineers and coordinate deliveries
Support time-critical and high-priority situations where accuracy and clear communication are essential

Previous experience working in a call centre or customer service environment
Confidence handling customer interactions over the phone and/or face-to-face
The ability to manage multiple tasks simultaneously in a fast-paced environment
Experience working to deadlines and collaborating as part of a team
SAP experience is advantageous but not essential

At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

7-day contract, working shifts between 08:00 and 20:00, Monday to Sunday
Shifts are scheduled across the week, including weekends
Flexibility is required to support business needs
Any extended hours worked are eligible for overtime or enhanced pay, In return for your dedication and commitment, you'll receive a competitive reward package and the chance to join a welcoming and inclusive workplace, including:
26 days' holiday, with the option to buy up to 10 additional days
Up to 10% employer pension contribution
Bonus and share schemes
Flexible benefits, including private medical insurance and dental cover
2 paid volunteering days per year
Access to a 24/7 employee assistance programme

2 temporary Call / Contact Centres jobs in Henley-On-Thames, Oxfordshire