43 Call / Contact Centres jobs in Ealing, Ealing

We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include:

• Ability to adapt calendar as needed, this could be to fit in the school run or appointments
• A 50% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks
• Working from abroad policy (subject to approval and policy within the team)
A Day in the Role: A typical day in the role involves answering customer calls or chats promptly, fixing customer IT issues, ensuring customer IT issues are logged accurately and managing individual ticket queues to a high standard within agreed target times while meeting customer expectations. Opportunities to undertake ad-hoc tasks and project work may arise.


• Demonstrated experience in a people-related role in Technology.
• Experience managing multiple tasks in a fast-paced environment.
• Excellent communication, inter-personal, team working and task management skills.
• Experience with the following:
+ Active Directory + RSA Admin console + Microsoft Exchange + Intune + BitLocker + Remedy + Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities:
• Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy.
• A commitment to service improvement with a customer focused attitude.
• A high level of quality focus, with an eye for detail and accuracy.
• An understanding and interest in the use of IT within Business functions and ability to understand and react to business priorities and reflect them in call management.
• Confidence to deal professionally with staff at all levels in the organisation.
• Excellent administration and organisation skills.
• Quick learning skills with information retention and a good technical aptitude/ability.
• Ability to act on own initiative.
Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team's success.

This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system). Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. We offer a salary as follows: Leeds circa £25,590 - £27,810 London circa £28,400 - £30,870 In addition, we also offer a comprehensive benefits package as detailed below:
• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.