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Helpdesk Advisor

CBRE, Inc., City of Westminster

Helpdesk Advisor

Salary not available. View on company website.

CBRE, Inc., City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 9 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 96e4a2ba9c4f4aeda01baba90e25e902

Full Job Description

  • Manage CAFM system as key user on site including PPM records, reactives, and reporting.
  • Answer calls/email for the business in a timely fashion
  • Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
  • Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
  • Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
    • People & Development
  • Promote and maintain CBRE culture.
  • Collate and process timesheets and expenses weekly in absence of Contract Support.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Attend and participate in any relevant training courses.
    • Contract:
  • Alongside Contract Support assist with the monthly customer report.
  • Provide comprehensive reports relating to all jobs raised through the CAFM system.
  • Analysis and comprehension of reports relating to CAFM system.
  • Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
  • Logging hazards & customer feedback on the QHSE Management Portal
  • Perform any other duties or responsibilities as requested by the CM or Management Team.
    • Finance:
  • Understand procedures and processes and operate them to the required standard.
    • Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 1. Arranging agency cover & submitting hours on portal.
  • Updating the CBRE Performance Portal as and when required.

    Good communication skills, Organised - Works in a structured way. Thinks ahead to prioritise workload
  • Logical - Works in a clear and consistent manner
  • Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
  • Assertiveness - Confident, effective in putting across point of view to others
  • Persistence - Follows through to resolution
  • Customer and team focus - Puts customer and team needs first; always considers impact of their actions

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Direct job link

https://www.jobs24.co.uk/job/helpdesk-advisor-125210504
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