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17 Call / Contact Centres jobs in Dewsbury, Kirklees

Customer Experience Execu...

Salary not available. View on company website.

EVO Group, Normanton, Wakefield

  • Full time
  • Permanent

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Posted today, 14 Jun

Relationship Director - C...

Salary not available. View on company website.

Lloyds Banking Group, Leeds

  • Full time
  • Permanent

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Posted today, 14 Jun

Trainee Paralegal

Salary not available. View on company website.

Lyons Davidson, Leeds

  • Full time
  • Temporary

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Posted today, 14 Jun

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Digital Onboarding Specia...

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Arbor Education, Leeds

  • Full time
  • Permanent

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Posted 1 day ago, 13 Jun

Credit Risk Analyst

Salary not available. View on company website.

Vanquis Bank, Bradford

  • Full time
  • Temporary

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Posted 1 day ago, 13 Jun

Administration Assistant ...

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Barnsley College, Barnsley

  • Full time
  • Apprenticeship programme

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Posted 2 days ago, 12 Jun

Customer Service Coordina...

£28808

O A, Leeds

  • Full time
  • Permanent

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Posted 2 days ago, 12 Jun

Projects Assistant

Salary not available. View on company website.

Pentest People, Leeds

  • Full time
  • Permanent

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Posted 3 days ago, 11 Jun

Senior Extra Care Support...

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Creative Support Ltd, Leeds

  • Full time
  • Permanent

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Posted 3 days ago, 11 Jun

Financial Crime Analyst

Salary not available. View on company website.

Emma Technologies, Can be based anywhere.

  • Full time
  • Permanent

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Posted 5 days ago, 9 Jun

Multichannel Customer Ser...

Salary Not Specified

Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 5 days ago, 9 Jun

Lead Collections Speciali...

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DWF LLP, Leeds

  • Full time
  • Permanent

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Posted 5 days ago, 9 Jun

Lead Analyst - Collection...

Salary Not Specified

Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 5 days ago, 9 Jun

Sales Support Advisor - F...

Salary not available. View on company website.

Bluecrest Wellness, Leeds

  • Full time
  • Permanent

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Posted 1 week ago, 2 Jun

Waking Night Support Work...

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UK Addiction Treatment Centres, Barnsley

  • Full time
  • Permanent

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Posted 2 weeks ago, 31 May

Customer Relations Case S...

Salary not available. View on company website.

TTEC Ltd, Leeds

  • Full time
  • Permanent

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Posted 2 weeks ago, 27 May

Scheduler

Salary not available. View on company website.

M Group Services, Howden Clough, Kirklees

  • Full time
  • Permanent

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Posted 2 weeks ago, 25 May
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Customer Experience Executive

Salary not available. View on company website.

EVO Group, Normanton, Wakefield

  • Onsite working
  • Full time
  • Permanent

Posted today, 14 Jun

Job ref: 28246861d6ed45bb98595a674fd16751

Full Job Description

The Customer Experience Executive will maintain and expand relationships within a portfolio of customers. Through a pro-active and passionate approach, the Customer Experience Executive will ensure customer's needs and expectations are exceeded and documented in accordance with company standards. The Customer Experience Executive will have excellent interpersonal communication skills, be a strong influencer with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data to create solutions. The responsibilities include but are not limited to:

  • Service customer enquiries via phone and email to provide an excellent customer experience.
  • Meet and exceed business and department SLA's, from responding to a query to providing a customer a quotation.
  • Proactively upsell products and services to existing customers
  • Identify new opportunities for products outside of the contracted categories.
  • Utilise internal category representatives to support with category growth
  • Keep accurate databases of customer information and opportunity
  • Promote relevant campaigns within the portfolio of accounts
  • Utilise information systems to conduct trend and gap analysis
  • Hit daily, weekly and monthly KPI's, as outlined by the Customer Experience Manager
  • Hit a monthly Sales & GP target for the channel
  • Actively contribute to a positive working environment, whilst promoting the business' core values and required culture.

    2 years' experience in a similar role would be beneficial.
  • Track record in a customer focussed telephony environment
  • Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)
  • The ability to multitask, be organised, agree priorities, and meet deadlines.
  • The ability to work to targets.
  • The ability to adapt to change.
  • Excellent verbal and written communication skills

    evo - a powerhouse of brands.
  • evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation. We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands

  • Flexible working
  • Pension contributions
  • Cycle to work scheme
  • Employee Assistance Programme
  • State of the art IT equipment
  • Volunteer days

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