17 Call / Contact Centres jobs in Dewsbury, Kirklees

The Customer Experience Executive will maintain and expand relationships within a portfolio of customers. Through a pro-active and passionate approach, the Customer Experience Executive will ensure customer's needs and expectations are exceeded and documented in accordance with company standards. The Customer Experience Executive will have excellent interpersonal communication skills, be a strong influencer with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data to create solutions. The responsibilities include but are not limited to:

• Service customer enquiries via phone and email to provide an excellent customer experience.
• Meet and exceed business and department SLA's, from responding to a query to providing a customer a quotation.
• Proactively upsell products and services to existing customers
• Identify new opportunities for products outside of the contracted categories.
• Utilise internal category representatives to support with category growth
• Keep accurate databases of customer information and opportunity
• Promote relevant campaigns within the portfolio of accounts
• Utilise information systems to conduct trend and gap analysis
• Hit daily, weekly and monthly KPI's, as outlined by the Customer Experience Manager
• Hit a monthly Sales & GP target for the channel
• Actively contribute to a positive working environment, whilst promoting the business' core values and required culture.
  
  2 years' experience in a similar role would be beneficial.
• Track record in a customer focussed telephony environment
• Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)
• The ability to multitask, be organised, agree priorities, and meet deadlines.
• The ability to work to targets.
• The ability to adapt to change.
• Excellent verbal and written communication skills
  
  evo - a powerhouse of brands.
evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation. We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands


• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days