Claims Specialist - Insurance

Central Bristol | Hybrid Working (3 days office, 2 days home)

£26,000 + Bonus up to 20% + Excellent Benefits

Full Time | 35 Hours per Week | Monday to Friday

Join a Leading Insurance Team

Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge?

We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey.

This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes.

The Role

As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement.

Key responsibilities include:

Managing claims throughout the full lifecycle
Reviewing information and assessing claims against policy terms and guidelines
Making fair and accurate decisions while maintaining regulatory compliance
Keeping customers informed throughout the claims process
Liaising with third parties and relevant professionals when required
Investigating and resolving customer queries and complaints
Maintaining accurate case records and documentation
Ensuring compliance with FCA regulations and data protection requirements

About You

We're interested in hearing from candidates with:

Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role
A strong understanding of insurance claims processes and procedures
Excellent attention to detail and analytical skills
Strong written and verbal communication skills
The ability to manage competing priorities effectively
A positive, customer-focused approach
Confidence making decisions and working independently

What's in It for You?

Hybrid working (3 days office / 2 days home)
Up to 20% discretionary bonus
25 days holiday plus Bank Holidays
Additional birthday leave
Contributory pension scheme (up to 12%)
Private medical insurance after probation
Retail, fitness and lifestyle discounts
Regular social events and team activities
Modern Bristol office with excellent transport links

Please click on apply or call Lucy at the Pertemps Bristol branch.

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