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21 Call / Contact Centres jobs in Bedford, Wigan

Intake Caseworker

Salary not available. View on company website.

Parliamentary and Health Service Ombudsman, City Centre, Manchester

  • Full time
  • Permanent

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Posted 1 day ago, 16 Jun

Account Manager Greater M...

Salary Not Specified

Dee Set, Gorton, Manchester

  • Full time
  • Permanent

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Posted 1 day ago, 16 Jun

Legal Case Manager

Salary not available. View on company website.

CO-OP, Levenshulme, Manchester

  • Full time
  • Permanent

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Posted 3 days ago, 14 Jun

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Accounts Payable Analyst

Salary not available. View on company website.

Travel Limited, City Centre, Manchester

  • Full time
  • Permanent

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Posted 4 days ago, 13 Jun

Service Team Manager

£31000

Bupa, Salford Quays, Salford

  • Full time
  • Permanent

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Posted 4 days ago, 13 Jun

New Business Team Manager

Salary not available. View on company website.

Allianz, City Centre, Manchester

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Customer Services Officer

Salary not available. View on company website.

Bolton Council, Bolton

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Financial Crime Analyst

Salary not available. View on company website.

Emma Technologies, Can be based anywhere.

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Multichannel Customer Ser...

Salary Not Specified

Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Customer Service Speciali...

Salary not available. View on company website.

Teleperformance SE, City Centre, Manchester

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Customer Service Advisor ...

Salary not available. View on company website.

WEX Inc., City Centre, Manchester

  • Full time
  • Temporary

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Posted 1 week ago, 9 Jun

Specialist, Supporter Ser...

Salary not available. View on company website.

Liverpool FC, Anfield, Liverpool

  • Full time
  • Temporary

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Posted 1 week ago, 9 Jun

Collections Specialist - ...

Salary not available. View on company website.

Evolution Money, Ancoats, Manchester

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Hire Controller

Salary not available. View on company website.

Jarvie Plant Ltd, Wargrave, St. Helens

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Lead Analyst - Collection...

Salary Not Specified

Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

National Internal Sales M...

Salary not available. View on company website.

Vp plc, Redwood, Wigan

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Senior Finance Analyst

Salary Not Specified

GB Recruitment (England, Scotland, Wales), Stretford, Trafford

  • Full time
  • Temporary

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Posted 1 week ago, 9 Jun

Sales Support Advisor - F...

Salary not available. View on company website.

Bluecrest Wellness, City Centre, Manchester

  • Full time
  • Permanent

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Posted 2 weeks ago, 2 Jun

Commercial Finance Analys...

Salary not available. View on company website.

Vp plc, Redwood, Wigan

  • Full time
  • Permanent

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Posted 2 weeks ago, 31 May

Payroll Coordinator

Salary not available. View on company website.

The Guinness Partnership, Rhodes Bank, Oldham

  • Full time
  • Permanent

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Posted 2 weeks ago, 31 May
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Intake Caseworker

Salary not available. View on company website.

Parliamentary and Health Service Ombudsman, City Centre, Manchester

  • Remote working
  • Full time
  • Permanent

Posted 1 day ago, 16 Jun

Job ref: 7e0a28d6fdf045e0b0b88b7588db29d1

Full Job Description

At the Parliamentary and Health Service Ombudsman (PHSO) we make final decisions on complaints that have not been resolved by the NHS in England and UK government departments.

We are at the forefront of stamping out social injustice and changing lives for the better. Our investigations lead to widespread improvements in public services and give people a voice when they feel they have not been treated fairly. We are driven by our values of independence, fairness, excellence, and transparency.

Based in Manchester City Centre our team of 600 colleagues, work collaboratively to make voices heard. Our culture is supportive and inclusive, we put people first whether that is our complainants or colleagues.

The role

Working as part of the Casework Team, a large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint.

As an Intake Caseworker, you will be the first point of contact for all initial communication with PHSO and will advise complainants on the best route to deal with their complaint.

As an Intake Caseworker, you will be responsible for:

managing personal caseloads
responding to general enquires on a daily basis via the helpline
identifying, acquiring and assessing information to resolve enquires and assessments in line with PHSO policy and guidance
making low risk decisions on cases
communicating effectively with interested parties both orally and in writing, ensuring that communication is customer-focused and fit for purpose., monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
engaging in regular inclusion learning to enhance the cultural competency of our organisation.

strong communication skills, both written and verbal
experience of handling challenging calls in a professional setting
experience of communicating with complainants with complex communication needs
experience of managing a caseload and good planning and organisational skills.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Civil Service Pension scheme
32.5 days annual leave
hybrid working 40 percent office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

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