Start your IT Support career with Leap IT! You will gain experience in providing first line IT support.

We provide IT support across Birmingham, Solihull, Coventry, Worcester, and the wider West Midlands region.

Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to second line when necessary
Attend weekly helpdesk meeting

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Week: Monday to Friday, 8:30am- 5:30pm

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED

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