IT Support Apprentice
LEAP I.T. LTD, Tanworth-in-Arden, Warwickshire
IT Support Apprentice
£16,640 a year
LEAP I.T. LTD, Tanworth-in-Arden, Warwickshire
- Full time
- Permanent
- Apprenticeship programme
Posted today, 25 Aug | Get your application in now to be one of the first to apply.
Closing date: 18-09-2026 (In 24 days)
Job ref: None
Location ref: Tanworth-in-Arden, Warwickshire
Full Job Description
Introduction
Start your IT Support career with Leap IT! You will gain experience in providing first line IT support.
About the Employer
We provide IT support across Birmingham, Solihull, Coventry, Worcester, and the wider West Midlands region.
What You'll Do
- Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
- Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
- Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
- Monitor your Task Board daily
- Escalate to second line when necessary
- Attend weekly helpdesk meeting
Training Outcome
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Skills Required
- Communication skills
- IT skills
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 8:30am- 5:30pm
Expected Duration: 1 Year 5 Months
Training Provider: QA LIMITED