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Salary not available. View on company website.
BMW Group, Woolwich, Greater London
- Onsite working
- Full time
- Permanent
Posted today, 14 Jun
Job ref: e76d9884d7d348f4b160bac970ee4775
Full Job Description
As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate. The main duties of the role include:
- Be the first point of contact, offering a warm and courteous reception to all our customers.
- Manage incoming enquiries, administrative tasks, and phone calls, and make customer bookings.
- Schedule customer appointments and plan arrival times to minimise waiting periods for vehicle drop-off and pick-up.
- Ensure all completed SMART repair jobs are invoiced correctly
- Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
- Oversee the return of vehicles to customers, explaining the work done and any charges
- Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current
Strong customer service and communication skills - Ability to work in a fast-paced environment and manage multiple tasks
- Attention to detail and strong organisational skills
- Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
- Valid manual UK driving licence and must be eligible to work in the UK.
Basic Salary £28,571.40 with an OTE £34,500 per annum Working hours are Monday - Friday, 8am-6pm.
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