We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited's Honda dealership in Orpington. It's a fast-paced environment where you will be part of the team reporting to the Aftersales Manager. You'll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step., With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians? As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities
• Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
• Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.
• Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
• Adhere to Brayleys and industry regulations
  
  This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.
You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you'll fit in really well. All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us. If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.
• Influencing skills with the ability and confidence to convert enquiries to sales
• Excellent customer management skills to build long lasting relationships
• Professionalism, with a commitment to adhering to process and procedure
• Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.
  
  Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction.
Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation. Brayleys is now part of the AW Rosamani Group, a Dubai-based family conglomerate, following their recent strategic investment as a major stakeholder. Founded in 1954, the Rostamani family has grown from a modest business venture into a multi-billion-dollar global enterprise. Their commitment to delivering exceptional products and services has been the cornerstone of their success. With extensive experience and a strong presence in the automotive sector, the Rostamani Group is an ideal partner to support Brayleys' continued growth and future success. We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development as well as exploring new brand opportunities. This drive and vision has reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars and the best possible customer service. Our customers really are at the heart of everything we do. "It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions"

You'll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area. Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING. In addition to this fantastic benefit we are able to offer the following comprehensive benefits
• Weekends off to spend time with your family, friends and loved ones
• An un-capped bonus scheme with very high earning potential
• Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
• State of the art tooling and workshop facilities
• Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
• Cycle to work scheme
• Group Contributory pension scheme
• Career development opportunities and career progression
• In-house and manufacturer training
• Enhanced maternity leave after a qualifying period
• £500 colleague referral bonus
• Independently certified as a Great Place to Work