As a Licensing Assistant, you will be responsible for

Supporting the Licensing Officers and managers in delivering the licensing functions accurately and in a timely manner
Offering excellent customer service to all customers, visitors, and colleagues, signposting customers for support as required.
Chasing payments, updating annual fees database and spreadsheets making sure all information is checked and correct.
Sending out letters, doing mail merges from excel spreadsheets, databases and checking for correctness.
Ensuring any scanning is done accurately and labelled correctly to allow officers to access applications/documents remotely.
Processing applications such as Lottery Registrations, Street and House to House Collection permit applications.
Answering emails in a professional manner, to support communications with customers both internal and external and record these appropriately.
Assist in contacting customers seeking clarification, information or updating the applicant/consultee on the application progress as directed and requested by the Licensing Officers or management.
Undertake minute taking in team meetings and other admin duties. Completing data statistics report requests from third parties.
Update the licensing section on council's website.

Hold GCSE Grade C (or equivalent) in English and Maths
To be able to work both in a team and as an individual and to work unsupervised once capable in the role and take ownership of tasks to the end.
Attention to detail is vital in this role.
Will need to check several systems and ensure data is inputted accurately.
To ensure any inconsistencies are identified and escalated to colleagues.
Be able to demonstrate experience of using Microsoft products including Excel, Word, Outlook and being able to do an accurate mail merge.
Have excellent communication skills and the ability to engage with a wide range of stakeholders

1 temporary Admin / Secretarial / PA jobs in Stourbridge, Dudley