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The Christie NHS Foundation Trust, Macclesfield, Cheshire East
- Onsite working
- Full time
- Permanent
Posted today, 30 May
Job ref: 2005089ef6884cf9a642ec440838975e
Full Job Description
This role includes providing a comprehensive and efficient administrative support service including collation, input and outcoming of relevant patient data. Working on his/her own initiative when required, with excellent administration skills, experience in using a range of computer packages and a willingness to undertake a full range of administration duties.
Proficiency in the use of patient information systems for appointments and records, ensuring this function is co-ordinated and updated accurately and in a timely manner is a requirement of the role.
To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
The role will include working a variety of shift times between the hours of 7.30am - 7.00pm on a rota basis and the requirement to work until 8.00pm on occasions., + To take responsibility for all scheduling patients attending oncology clinics, radiotherapy planning and treatment, chemotherapy treatment, haematology and oncology research clinics and other supportive clinics for The Christie NHS Foundation Trust
+ To support the Christie@Macclesfield operational leads in delivering a consistent and co-ordinated approach to the operational management of the comprehensive cancer treatment centre.
+ To support the reception desk on occasions and respond to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team members, To be proficient in the use of all patient information systems for scheduling, booking, and tracking all types of appointment and patient records, ensuring this function is co-ordinated and updated accurately and in a timely manner.
1) Work as part of a rota system, focusing on different areas of administrative support, made up of the following:
+ Provide support to unit by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments.
+ Ensure telephone enquiries are dealt with in polite and courteous manner.
+ Use the Christie Web Portal
+ Maintain accurate patient details in all the patient systems, following the correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act.
+ Ensure patient activity is monitored and recorded in efficient and effective manner.
+ On occasions undertake reception duties, including updating patient's personal details and organising follow-up appointments or adding patient to waiting list following standard operational procedures.
+ Maintain safe environment for patients, staff and visitors.
2) Communication
+ In a professional and welcoming manner, be a point of contact for patients, carers and visitors contacting or attending the Centre.
+ Assist patients with appointment queries, general concerns, booking appointments and signpost to Support and Information as appropriate.
+ Provide and receive information using empathy and reassurance skills.
+ Liaise with the Christie centres, host sites and community where appropriate.
3) Knowledge Training and Experience
+ Up to date knowledge and understanding of how clinics are currently managed
+ Knowledge of integrated clinical information systems for collation of data for referrals.
+ Data input and radiotherapy completion tasks.
+ Compliance with policies, procedures, rules, regulations and departmental protocols.
+ Knowledge of the different patient management systems used within the centre (including but not limited to Careflow, Patient Flow, CWP, Mosaiq).
4) Planning and Organisation
+ Triage and manage booking forms, booking and scheduling of radiotherapy planning and treatment, chemotherapy treatment, and outpatient appointments within the centre.
+ Book patient transport where applicable and deal with transport queries.
+ Produce daily clinic lists and diary pages from the patient management systems to cover all clinics held in the unit.
+ Using patient management system, ensure all appointments are recorded on the relevant patient administration system.
5) Personal skills
+ Demonstrates the agreed set of values and accountable for own attitude and behaviour
+ Maintain a professional and courteous manner at all times.
+ Manage the reception service as appropriate ensuring that reception desk is covered at all times and all telephone calls are answered.
+ Use analytical and personal skills to assess patient situations such as deciding when issues need to be escalated, and support provided.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
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