Introduction

General assistance to the practice team and project a positive & friendly image to patients and other visitors, either in person or via the telephone, undertaking a variety of admin duties to assist in the smooth running of the practice. Excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly team.

About the Employer

Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.

What You'll Do

Meeting and greeting patients
Answering telephones promptly and directing calls where necessary
To run the appointment system effectively
Removal and filing of patient medical records
Admin tasks such as registration of patients, change of address, etc.
Processing prescriptions
Taking requests for home visits and medical advice
Dealing with patient queries
Opening and closing of the surgery
Setting/restoring the telephone system
Sorting incoming post and taking post to the Post Office
Ensuring patient waiting areas are tidy and ventilated
Keeping notices and signs tidy and up to date
Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving
Helping to cover colleagues' absences where necessary
Any other duties deemed relevant to this post

Training Outcome

Full-time position potentially being offered to the right candidate

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience
Working well under pressure
Polite
Must be able to multi task
Willing to learn
Flexible and proactive
Resourceful
Energetic
Confident individual
Discreet

Qualifications

Desired - GCSE - English - 4-9 (A* - C)
Desired - GCSE - Maths - 4-9 (A* - C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday. Shift hours to be confirmed via rota.

Expected Duration: 1 Year

Training Provider: DAVIDSON TRAINING UK LIMITED

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