11 Temporary, Admin / Secretarial / PA jobs in Heywood, Rochdale

Act as the first point of contact for all users of the Integrated Diabetes Service. Be committed to continuous improvement of data quality within the Service and contribute towards and support service improvement. Excellent customer service skills when dealing with inquiries from patients, members of the public, and staff, politely and appropriately at all times. Receive sensitive and contentious information/queries of a confidential nature and be able to deal with it appropriately, using tact or persuasive skills, to neither offend nor antagonize when there are barriers due to culture, language differences, or the complexity of their conditions. Liaise with patients to arrange a mutually convenient appointment whilst taking into consideration clinical priority and availability of clinicians. Ensure patients are inputted onto the correct waiting list, recording accurate and up-to-date confidential data on to computerized systems, i.e. EMIS, Choose and Book, PAS, etc.Working for our organisation The Diabetes & Endocrinology Directorate is focused on delivering safe, personal, and effective care to our patients and population, and there is an ethos of continuous improvement within all services. We have a large program of work ongoing, and this role will be key in supporting members of the team with project and program management. As a Trust, we are committed to:

• Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
• Real equality of opportunity.
• Continual development and learning for staff.
• Achieving a work-life balance.
We are committed to the effective recruitment, retention, and development of our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development. The Trust is accredited as a disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible., Please also read the attached Person Specification to ensure you have the relevant criteria for the post. As stated above within the main duties and the attached documents
• Greeting patients and visitors in a professional and friendly manner.
• Answering phone calls and scheduling appointments.
• Updating and maintaining patient records.
• Directing patients, visitors, and callers to appropriate parties and answering basic questions.
• Keeping a clean and calm reception area.
• Identify potential Overseas Visitors and patients liable to pay for treatment at the point of referral/reception to the department, check the residence status for all new patients for Overseas Visitors, and inform the General Office Team as per the Overseas Visitors Policy and Procedure.
• General clerical duties including, opening /distributing posts, filing, faxing, photocopying, scanning, preparation of clinic notes, and stationery stock control.
• Responsible for all administrative arrangements about the Integrated Diabetes Service, i.e. responsible for receiving and recording all referrals, booking, and sending appointments, dealing with appointment inquiries, and typing letters/reports.
• Adhoc duties as required, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  
  An exciting opportunity has arisen for a dynamic and enthusiastic Band 2 Receptionist / Administrator to work in the Diabetes & Endocrinology Department across East Lancashire Hospital Trust Sites
The successful candidate will be working mainly to deliver a flexible approach to the administrative hub meeting the needs of the diabetes service and enjoy working as part of a team If you have a high level of motivation and a willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities., The successful candidate will need to possess excellent organizational, communication, and keyboard skills and must be able to work well as part of a team and on your initiative.,
• Recognized education standards i.e. GCSE Grade A-C or 1-9 or equivalent in English and Math.
• ECDL/CLAIT or equivalent experience of working with Microsoft Office
Desirable criteria
• NVQ3 in Customer Care or equivalent, Experience of working in administration
• Previous experience of working in a customer care environment
• Ability to work without supervision to tight deadlines
• Good telephone etiquette
• Willingness to learn new systems and processes
• Good organizational skills
• Flexibility to cover department opening times
• Willingness to work between trust sites as required
Desirable criteria
• Referral to Booking experience
• Knowledge of data protection and Caldicott guidelines, IT/Keyboard Skills
• Excellent communication skills both verbal and written
• Able to cope whilst dealing with constant interruptions in a busy environment
• Ability to understand, absorb, and comply with procedures and make judgments in cases of importance
• KKnowledge of administration procedures including electronic appointment systems
Desirable criteria
• Competent in audio typing
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.