This is a key guest support role at the heart of our business. You will take ownership of our Guest Services function, ensuring all guest interactions are handled professionally, efficiently, and with care. You will be responsible for managing online reputation, handling enquiries and complaints, supporting larger booking enquiries, and coordinating community donations., Google Reviews Management

Respond to all Google reviews across 12 sites
Maintain a consistent, professional, and on-brand tone of voice
Highlight key offers, events, and experiences within responses
Escalate any negative feedback where required
Manage incoming guest enquiries via email and online channels
Handle guest complaints with empathy, professionalism, and efficiency
Ensure all issues are resolved promptly and to a high standard
Work closely with site teams where necessary
Assist with larger bookings and group enquiries
Send out payment links and confirm bookings
Support upselling opportunities where appropriate
Manage requests for charity donations and local sponsorships
Coordinate and send out vouchers
Maintain a log of donations and community engagement
Support Head Office with general admin tasks
Keep records organised and up to date
Assist with ad-hoc projects as required

As we continue to grow, we are looking for a proactive, organised, and guest-focused individual to join our Head Office team., We are looking for someone who is:
Experienced in guest service or hospitality
A confident communicator with excellent written English
Friendly, approachable, and solutions-focused
Highly organised with strong attention to detail
Able to handle complaints calmly and professionally
Comfortable working independently and taking ownership
Tech-savvy (email systems, Google, basic admin tools)

We are a growing, family-run leisure and entertainment business operating multiple sites across the UK. Our focus is on delivering exceptional customer experiences, building strong local communities, and creating memorable moments for every guest who visits us.

Competitive hourly rate of £13.50 per hour
A supportive and friendly family-run business environment
Opportunity to grow the role as the company expands
A varied role where no two days are the same
The chance to play a key part in shaping our customer experience

2 Part time Admin / Secretarial / PA jobs in Andover, Hampshire