Customer Care & Orders Advisor

Location: Outskirts of Redhill
Salary: Up to £31,000 per annum DOE
Hours: Monday–Friday, 8:00am–5:00pm
Contract: Permanent

Looking for a customer service role where you're genuinely valued?

We're working with a fantastic, well-established business on the outskirts of Redhill who are looking to welcome an enthusiastic and customer-focused Customer Care & Orders Advisor to their growing team.

This is a brilliant opportunity to join a business that genuinely values its employees, invests in their development and prides itself on creating a supportive, positive working environment.

You'll be joining a friendly and collaborative team where customer service is at the heart of everything they do. This isn't simply about answering calls and responding to emails; you'll take ownership of customer queries, resolve issues and play an important part in ensuring customers receive an excellent experience.

What will you be doing?

Handling incoming customer enquiries via telephone and email, providing prompt and professional responses.
Managing customer complaints, investigating issues and working towards effective resolutions.
Processing new customer orders and managing the full order process through to completion.
Handling returns, refunds, credits and delivery-related queries.
Providing customers with accurate information on products, services, pricing and company policies.
Maintaining accurate customer records and updating the CRM system.
Liaising with internal departments to resolve queries and ensure customers receive the support they need.
Taking ownership of customer issues and ensuring everything is followed through to resolution.
Working towards service level agreements, response times and customer satisfaction targets.
Identifying opportunities to improve the overall customer experience.

What are we looking for?

We're looking for someone who already has a background in customer service or customer care, ideally with experience in a busy, customer-facing environment.

You'll ideally have experience with:

Handling customer complaints and resolving challenging situations.
Processing customer orders and managing order administration.
Dealing with returns, refunds and general account queries.
Managing customer enquiries across telephone and email.
Using CRM systems and maintaining accurate customer records.

Just as importantly, you'll be someone who is:

Confident, personable and naturally enjoys speaking with people.
Calm, professional and empathetic when dealing with difficult situations.
Organised, proactive and able to manage multiple priorities.
A confident problem solver who takes ownership rather than passing issues on.
A positive team player who enjoys contributing to a supportive working environment.

What's in it for you?

Salary of up to £31,000 per annum, depending on experience.
Monday–Friday, 8:00am–5:00pm.
25 days annual leave plus bank holidays.
Free on-site parking.
Excellent additional company benefits.
A genuinely supportive and welcoming team.
A business that values its employees and actively encourages personal development.
Opportunities to develop your skills, broaden your experience and progress within the business.

Why consider this opportunity?

This is a fantastic opportunity to join a business that genuinely cares about the people who work for them. They recognise the importance of creating a positive working environment, supporting their employees and providing opportunities for individuals to develop and grow.

If you're an experienced Customer Service or Customer Care professional looking for a company where you can feel valued, make a difference and build a long-term career, we'd love to hear from you!

Apply today to find out more!

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