Customer Care & Orders Advisor

Customer Care & Orders Advisor 

Location: Outskirts of Redhill
Salary: Up to £31,000 per annum DOE
Hours: Monday–Friday, 8:00am–5:00pm
Contract: Permanent

Looking for a customer service role where you're genuinely valued?

We're working with a fantastic, well-established business on the outskirts of Redhill who are looking to welcome an enthusiastic and customer-focused Customer Care & Orders Advisor to their growing team.

This is a brilliant opportunity to join a business that genuinely values its employees, invests in their development and prides itself on creating a supportive, positive working environment.

You'll be joining a friendly and collaborative team where customer service is at the heart of everything they do. This isn't simply about answering calls and responding to emails; you'll take ownership of customer queries, resolve issues and play an important part in ensuring customers receive an excellent experience.

What will you be doing?

• Handling incoming customer enquiries via telephone and email, providing prompt and professional responses.
  
  
• Managing customer complaints, investigating issues and working towards effective resolutions.
  
  
• Processing new customer orders and managing the full order process through to completion.
  
  
• Handling returns, refunds, credits and delivery-related queries.
  
  
• Providing customers with accurate information on products, services, pricing and company policies.
  
  
• Maintaining accurate customer records and updating the CRM system.
  
  
• Liaising with internal departments to resolve queries and ensure customers receive the support they need.
  
  
• Taking ownership of customer issues and ensuring everything is followed through to resolution.
  
  
• Working towards service level agreements, response times and customer satisfaction targets.
  
  
• Identifying opportunities to improve the overall customer experience.
  
  

What are we looking for?

We're looking for someone who already has a background in customer service or customer care, ideally with experience in a busy, customer-facing environment.

You'll ideally have experience with:

• Handling customer complaints and resolving challenging situations.
  
  
• Processing customer orders and managing order administration.
  
  
• Dealing with returns, refunds and general account queries.
  
  
• Managing customer enquiries across telephone and email.
  
  
• Using CRM systems and maintaining accurate customer records.
  
  

Just as importantly, you'll be someone who is:

• Confident, personable and naturally enjoys speaking with people.
  
  
• Calm, professional and empathetic when dealing with difficult situations.
  
  
• Organised, proactive and able to manage multiple priorities.
  
  
• A confident problem solver who takes ownership rather than passing issues on.
  
  
• A positive team player who enjoys contributing to a supportive working environment.
  
  

What's in it for you?

• Salary of up to £31,000 per annum, depending on experience.
  
  
• Monday–Friday, 8:00am–5:00pm.
  
  
• 25 days annual leave plus bank holidays.
  
  
• Free on-site parking.
  
  
• Excellent additional company benefits.
  
  
• A genuinely supportive and welcoming team.
  
  
• A business that values its employees and actively encourages personal development.
  
  
• Opportunities to develop your skills, broaden your experience and progress within the business.
  
  

Why consider this opportunity?

This is a fantastic opportunity to join a business that genuinely cares about the people who work for them. They recognise the importance of creating a positive working environment, supporting their employees and providing opportunities for individuals to develop and grow.

If you're an experienced Customer Service or Customer Care professional looking for a company where you can feel valued, make a difference and build a long-term career, we'd love to hear from you!

Apply today to find out more!