Exciting opportunity for a Night Concierge based at our supported housing service, Newhaven Foyer. At Salvation Army Homes, we are dedicated to providing comprehensive, high-quality housing services, support, and resettlement for people who are experiencing, or have recently experienced, homelessness and are in need of support and accommodation. As a night concierge you will be:

Taking a relational approach in your role, building trust with residents and offering guidance to help ensure their safety, as well as the safety of the building.
Acquiring and providing up to date and accurate information relating to clients and the service.
Undertaking any necessary training/personal development identified by your Line Manager.
Contributing to the Key Performance Indicators set for Self, Scheme, and the wider association., If you require any adjustments or support to enable you to participate fully in the selection process, please let us know.

A Night Concierge will instinctively demonstrate our values and behaviours, loving your work, helping people to thrive, and always finding a way to be effective.
Be a confident and capable communicator, not fazed by difficult situations.
Be able to build trusting, professional relationships and have a high level of resilience.
Take an asset-based approach to empowering people to develop their skills, strengths and talents.
Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups.
Understand, or be willing to learn about, community resources and organisations that can support our residents.

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army.

26 days annual leave plus bank holidays, increasing to 31 days
Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
Matched pension scheme up to 6% (with salary sacrifice option)
Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
Occupational sick pay
Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
Paid volunteering days
Cycle to Work Scheme
Discounted private medical insurance
Support to learn, broaden your skills and develop your career
A fun and inclusive work culture where individual

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