Introduction

An exciting opportunity has arisen for a Technical IT Apprentice to join their expanding team. This role is an excellent chance to join a growing business and gain skills from the ground up.

About the Employer

Started in 1994, our client is a Managed Services Provider of IT infrastructure, Managed Print, Data security and network intelligence. A small personal team, the business has gained a reputation among its 170 UK clients for high-level customer service and innovative thinking. Customers still with the company since the 90’s, additional resource is required to maintain our current level of care and commitment while the business continues to grow organically.

What You'll Do

Answering service support phone calls
Logging tickets in our Incident Management tool
Responding to tickets and analysing logged data to identify recurring problems.
Initial diagnosis of hardware and software faults
Coordinate with Sales and Consultancy about customer requirementsPerforming research to resolve incidents in a timely manner
Documenting processes and procedures
Execute instructions to resolve an issue or configure a system
Looking for improvements where possible in current processes
Testing new technology and systems
To complete all aspects of the apprenticeship programme
Microsoft training and accreditation through blended learning
Real-world and practical experience

Desired skills

As the successful candidate, you need to display the following:

Ability to think laterally (outside the box)
Excellent problem-solving skills
Attention to detail
Logical thinking under pressure
The ability to prioritise your workload
The capacity to clearly explain a technical problem to a customer/colleague
Competent listening and questioning skills
The ability to step back and see the high-level impacts as well as the detail

Personal qualities

The capacity to work well within a team
Someone who also likes to have fun
Confident communicator
Time keeping Skills

Training Outcome

The enthusiastic individual will join a growing team, gaining skills that enable them to become a senior member of the team, either managing individuals or as a Solutions Architect with a prosperous career ahead of them in IT.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Analytical skills
Logical
Team working
Creative
Patience

Qualifications

Essential - GCSE - English - Grade C/4 +
Essential - GCSE - Maths - Grade C/4 +

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8.30am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED

1 C S R Digital Ltd jobs in England & Wales