It Support Apprentice

Introduction

An exciting opportunity has arisen for a Technical IT Apprentice to join their expanding team. This role is an excellent chance to join a growing business and gain skills from the ground up.

About the Employer

Started in 1994, our client is a Managed Services Provider of IT infrastructure, Managed Print, Data security and network intelligence.  A small personal team, the business has gained a reputation among its 170 UK clients for high-level customer service and innovative thinking.  Customers still with the company since the 90’s, additional resource is required to maintain our current level of care and commitment while the business continues to grow organically. 

What You'll Do

• Answering service support phone calls
• Logging tickets in our Incident Management tool
• Responding to tickets and analysing logged data to identify recurring problems.
• Initial diagnosis of hardware and software faults
• Coordinate with Sales and Consultancy about customer requirementsPerforming research to resolve incidents in a timely manner
• Documenting processes and procedures
• Execute instructions to resolve an issue or configure a system
• Looking for improvements where possible in current processes
• Testing new technology and systems
• To complete all aspects of the apprenticeship programme
• Microsoft training and accreditation through blended learning
• Real-world and practical experience

Desired skills

As the successful candidate, you need to display the following:

• Ability to think laterally (outside the box)
• Excellent problem-solving skills
• Attention to detail
• Logical thinking under pressure
• The ability to prioritise your workload
• The capacity to clearly explain a technical problem to a customer/colleague
• Competent listening and questioning skills
• The ability to step back and see the high-level impacts as well as the detail

Personal qualities

• The capacity to work well within a team
• Someone who also likes to have fun
• Confident communicator
• Time keeping Skills

Training Outcome

The enthusiastic individual will join a growing team, gaining skills that enable them to become a senior member of the team, either managing individuals or as a Solutions Architect with a prosperous career ahead of them in IT.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Logical
• Team working
• Creative
• Patience

Qualifications

• Essential - GCSE - English - Grade C/4 +
• Essential - GCSE - Maths - Grade C/4 +

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8.30am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED