Introduction

As part of the Oaklands Health Centre Team you will be responsible for undertaking a wide range of administrative and reception duties. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies.

About the Employer

Oaklands Health Centre is a GP Practice in the seaside town of Hythe. We are a team of 3 GP Partners, 1 Salaried GP, 5 Advanced Nurse Practitioners, 2 Practice Nurses and 2 Health Care Assistants and 1 Phlebotomist. We are the Lead Practice for the Primary Care Network, Folkestone and Hythe Rural.

What You'll Do

Oaklands Health Centre is a GP Practice in the seaside town of Hythe. We are a team of 2 GP Partners, 3 Salaried GPs, 4 Advanced Nurse Practitioners, 2 Practice Paramedics, 3 Practice Nurses, 1 Nursing Associate and 3 Health Care Assistants. We are the Lead Practice for the Primary Care Network, Folkestone and Hythe Rural.

We aim to:

Provide high-quality accessible primary medical care
Follow up to date guidelines for best clinical practice
Ensure and support continued professional development of the Primary Health Care Team
Provide an open, safe and pleasant environment for staff and patients alike
Treat all patients in a polite, fair and equitable manner

Training Outcome

Completing a customer service apprenticeship in a GP practice can open several progression routes, depending on your interests and whether you want to stay in primary care or move into broader healthcare administration.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience
Empathy
Calm
Positive attitude
Discrete

Qualifications

Desired - GCSE - English, Mathematics - 3 or 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm.

Expected Duration: 1 Year 3 Months

Training Provider: QUEST TRAINING SOUTH EAST LTD

1 Oaklands Health Centre jobs in England & Wales