Introduction

The role involves the delivery of an efficient and organised reception and administration function.

The individual will play a key role in dealing with incoming and outgoing contact with customer and supplier contact with the business whilst supplying administrative support to key functions within the operation.

About the Employer

Eborcraft Limited is a fourth generation family business with routes back to the original business established in 1895. We have a 21 strong team across the manufacturing and small administration function. We specialise in the manufactue of office and bespoke contract furniture from our 28,000sqft manufacturing facility and head office on the outskirts of the historic City of York.

What You'll Do

Core duties and responsibilities:

Taking and managing incoming telephone and email traffic to the business, distributing or dealing with queries and enquiries within the scope of the role.
Sales order processing.
General office administration duties as required.
Maintain regular updates of Industry Best Practise and Quality Management techniques.

Other duties could include:

Contacting customers advising of delivery dates on orders
Contact with customer to ensure accuracy of customer records for marketing purposes
Be available to help with any customer enquiry, to an agreed timescale
Handling sales enquiries, within the defined scope of the role
Responding and processing sales information request from dealers and the Sales Administration Team

Training Outcome

The candidate will experience all aspects of the business with the opportunity to develop more senior responsibility as their skills progress and once the apprenticeship is complete.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working

Qualifications

Essential - GCSE - 3 other subjects - 4
Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday, 8.00am to 5.00pm, with 40 minute lunch break. Friday, 8.00am to 1.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: YORK COLLEGE

1 Eborcraft Ltd jobs in England & Wales