Technical Product Manager
Boon Edam, Ashford
- Full time
- Permanent
Apply on company site
Salary not available. View on company website.
Boon Edam, Ashford
- Onsite working
- Full time
- Permanent
Posted 4 days ago, 9 Jul
Job ref: f85fe6406d844b6b93f02f8da11c3f24
Full Job Description
Are you a technically minded leader with a passion for innovation, training, and customer satisfaction? We're looking for a Technical Product Manager to join our team and lead the delivery of exceptional technical support and training across our organisation. What do we expect from you? As a Technical Product Manager, you will play a pivotal role in ensuring our teams and customers receive the highest level of technical support. You'll lead a small team of Technical Product Training Managers, collaborate with suppliers to drive product improvements, and work cross-functionally to ensure our products are supported with robust training and troubleshooting resources. Technical Support & Troubleshooting:
- Diagnose and resolve product-related technical issues for internal teams and field technicians.
- Provide guidance on maintenance and software updates to ensure optimal product performance. Training & Knowledge Sharing:
- Lead and support Technical Product Training Managers in delivering consistent, high-quality training.
- Collaborate with HR and People Development to align training with business needs and competency frameworks. Supplier & Stakeholder Collaboration:
- Work with suppliers to resolve technical issues and implement product improvements.
- Ensure correct product specification and usage through ongoing supplier engagement. Support Infrastructure & Tool:
- Manage support channels including phone, email, live chat, remote access, and on-site visits.
- Maintain and update the internal knowledge base with technical documentation and self-help resources. Continuous Improvement & Best Practice:
- Monitor support trends and user feedback to identify areas for improvement.
- Promote best practices in technical support, including clear communication and proactive issue prevention. The position is based at our offices in Ashford, Kent and the successful candidate must live within a daily commuting distance of our Ashford Office.
- Experience in technical product training
- Strong knowledge, and demonstratable experience of technical product support and troubleshooting and people management
- Excellent communication skills with the ability to explain complex issues clearly
- A proactive, analytical mindset with a commitment to continuous improvement
- Flexibility to travel and adapt to changing business needs
- A commitment to providing high-quality and proactive internal and external support
- A willingness to stay updated on new technologies and continuously enhance technical knowledge and skills.
- Experience in working with suppliers to resolve product issues and implement improvements
- Full UK driving licence and valid passport (travel outside the EU required)
Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks - A friendly and inclusive working environment
- 23 days annual leave plus 8 public bank holidays
- Annual leave increases with the length of service
- Your birthday off
- Life insurance of four times your basic salary
- Company Pension scheme after 3 months of service with 9% employer contributions
- Membership to a Healthcare or Cash Plan scheme after probation
- Internal training and career development programmes
- Attractive salary and benefits package