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1 Boon Edam jobs in England & Wales

Technical Product Manager

Salary not available. View on company website.

Boon Edam, Ashford

  • Full time
  • Permanent

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Posted 4 days ago, 9 Jul

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Technical Product Manager

Salary not available. View on company website.

Boon Edam, Ashford

  • Onsite working
  • Full time
  • Permanent

Posted 4 days ago, 9 Jul

Job ref: f85fe6406d844b6b93f02f8da11c3f24

Full Job Description

Are you a technically minded leader with a passion for innovation, training, and customer satisfaction? We're looking for a Technical Product Manager to join our team and lead the delivery of exceptional technical support and training across our organisation. What do we expect from you? As a Technical Product Manager, you will play a pivotal role in ensuring our teams and customers receive the highest level of technical support. You'll lead a small team of Technical Product Training Managers, collaborate with suppliers to drive product improvements, and work cross-functionally to ensure our products are supported with robust training and troubleshooting resources. Technical Support & Troubleshooting:

  • Diagnose and resolve product-related technical issues for internal teams and field technicians.
  • Provide guidance on maintenance and software updates to ensure optimal product performance.
  • Training & Knowledge Sharing:
  • Lead and support Technical Product Training Managers in delivering consistent, high-quality training.
  • Collaborate with HR and People Development to align training with business needs and competency frameworks.
  • Supplier & Stakeholder Collaboration:
  • Work with suppliers to resolve technical issues and implement product improvements.
  • Ensure correct product specification and usage through ongoing supplier engagement.
  • Support Infrastructure & Tool:
  • Manage support channels including phone, email, live chat, remote access, and on-site visits.
  • Maintain and update the internal knowledge base with technical documentation and self-help resources.
  • Continuous Improvement & Best Practice:
  • Monitor support trends and user feedback to identify areas for improvement.
  • Promote best practices in technical support, including clear communication and proactive issue prevention.
  • The position is based at our offices in Ashford, Kent and the successful candidate must live within a daily commuting distance of our Ashford Office.

  • Experience in technical product training
  • Strong knowledge, and demonstratable experience of technical product support and troubleshooting and people management
  • Excellent communication skills with the ability to explain complex issues clearly
  • A proactive, analytical mindset with a commitment to continuous improvement
  • Flexibility to travel and adapt to changing business needs
  • A commitment to providing high-quality and proactive internal and external support
  • A willingness to stay updated on new technologies and continuously enhance technical knowledge and skills.
  • Experience in working with suppliers to resolve product issues and implement improvements
  • Full UK driving licence and valid passport (travel outside the EU required)

    Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks
  • A friendly and inclusive working environment
  • 23 days annual leave plus 8 public bank holidays
  • Annual leave increases with the length of service
  • Your birthday off
  • Life insurance of four times your basic salary
  • Company Pension scheme after 3 months of service with 9% employer contributions
  • Membership to a Healthcare or Cash Plan scheme after probation
  • Internal training and career development programmes
  • Attractive salary and benefits package

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www.jobs24.co.uk/job/technical-product-manager-125354501
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