Are you a technically minded leader with a passion for innovation, training, and customer satisfaction? We're looking for a Technical Product Manager to join our team and lead the delivery of exceptional technical support and training across our organisation. What do we expect from you? As a Technical Product Manager, you will play a pivotal role in ensuring our teams and customers receive the highest level of technical support. You'll lead a small team of Technical Product Training Managers, collaborate with suppliers to drive product improvements, and work cross-functionally to ensure our products are supported with robust training and troubleshooting resources. Technical Support & Troubleshooting:

• Diagnose and resolve product-related technical issues for internal teams and field technicians.
• Provide guidance on maintenance and software updates to ensure optimal product performance.
Training & Knowledge Sharing:
• Lead and support Technical Product Training Managers in delivering consistent, high-quality training.
• Collaborate with HR and People Development to align training with business needs and competency frameworks.
Supplier & Stakeholder Collaboration:
• Work with suppliers to resolve technical issues and implement product improvements.
• Ensure correct product specification and usage through ongoing supplier engagement.
Support Infrastructure & Tool:
• Manage support channels including phone, email, live chat, remote access, and on-site visits.
• Maintain and update the internal knowledge base with technical documentation and self-help resources.
Continuous Improvement & Best Practice:
• Monitor support trends and user feedback to identify areas for improvement.
• Promote best practices in technical support, including clear communication and proactive issue prevention.
The position is based at our offices in Ashford, Kent and the successful candidate must live within a daily commuting distance of our Ashford Office.


• Experience in technical product training
• Strong knowledge, and demonstratable experience of technical product support and troubleshooting and people management
• Excellent communication skills with the ability to explain complex issues clearly
• A proactive, analytical mindset with a commitment to continuous improvement
• Flexibility to travel and adapt to changing business needs
• A commitment to providing high-quality and proactive internal and external support
• A willingness to stay updated on new technologies and continuously enhance technical knowledge and skills.
• Experience in working with suppliers to resolve product issues and implement improvements
• Full UK driving licence and valid passport (travel outside the EU required)
  
  Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks
• A friendly and inclusive working environment
• 23 days annual leave plus 8 public bank holidays
• Annual leave increases with the length of service
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme after 3 months of service with 9% employer contributions
• Membership to a Healthcare or Cash Plan scheme after probation
• Internal training and career development programmes
• Attractive salary and benefits package